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Terms and Conditions
GENERAL
1. The member rewards program (hereafter referred to as “Coogee Diggers Rewards”) is
administered by Coogee Diggers Ltd (hereafter referred to as “Coogee Diggers Club”), ABN
66 001 002 339.
2. Coogee Diggers Rewards is open to any full member of Coogee Diggers Club.
3. Any member may choose to participate in the Coogee Diggers Rewards Scheme. A member’s
participation into the Coogee Diggers Rewards Program is activated automatically when they
swipe their membership card at any point of sale terminal or if they insert their card into a
gaming machine.
1. Any member choosing to opt out of Coogee Diggers Rewards acknowledges that none of the
benefits afforded to members participating in Coogee Diggers Rewards will be available to
them.
2. If a member does not wish to be bound by any terms and conditions, including amended
3. terms and conditions, the member can elect to opt out of participating in Coogee Diggers
Rewards by notifying Coogee Diggers Club in writing.
4. Any member of Coogee Diggers Club who inserts their card in the console of a gaming
machine when they play is entitled to a Player Activity Statement.
5. The basis upon which a member may accrue Coogee Diggers Rewards points and associated
entitlements, benefits or rewards is determined solely by Coogee Diggers Club.
6. Coogee Diggers Club may at any time and without prior notice change the benefits and
rewards which may be made available to members participating in Coogee Diggers Rewards.
Members may obtain a copy of the Terms and Conditions from the office at Coogee Diggers
Club.
7. Whilst all reasonable care is taken to ensure that information, publications and
advertisements suppled or provided in connection with Coogee Diggers Club are accurate,
Coogee Diggers Club does not accept liability for any errors or omissions (including
negligence) in such information, publications and advertisements, whether written or oral.
8. Any failure to comply with these terms and conditions may result in disciplinary action under
the Coogee Diggers Club constitution.
9. Any dispute and subsequent decisions made by Coogee Diggers Club are final and binding.
10. Benefits and rewards which Coogee Diggers Club has made available to a member are not
transferable and cannot be used by any person other than the member who has
accumulated those benefits and rewards. Revised February 2025.
11. Coogee Diggers reserves the right to amend these terms and conditions at any time without
notice.
12. Coogee Diggers staff who are also members are ineligible to participate in Coogee Diggers
Rewards whilst they are on duty.
13. Management will resolve any dispute that arises in connection to a member’s participation
in Coogee Diggers Rewards at its sole discretion.
14. To accrue Coogee Diggers Rewards points a member must ensure that their card is handed
to the attendant when purchasing beverages, food, merchandise or services (excluding
Functions) at Coogee Diggers or when they insert their card into a gaming machine.
CARDS
15. A card issued to a member may only be used by that member.
16. A member’s card is not transferable.
17. If a member gives their card to another person for any purpose this may result in disciplinary
action for the member, as well as the person in possession of the card.
18. It is the sole responsibility of the member to protect their card and take precautions against
theft or loss.
19. Coogee Diggers Club will not be held responsible for a lost or stolen card and any Coogee
Diggers Rewards points that may be lost or stolen in association with a lost or stolen card.
20. Coogee Diggers Club shall not be liable in any way in relation to unavailability of Coogee
Diggers Rewards points, or benefits or rewards, which fail to accumulate as a result of a
technical malfunction, or by reason of operator fault, misrepresentation or any other reason
including any act or omission by Coogee Diggers Club.
POINTS
21. Coogee Diggers Rewards points means any points which the member has accrued in a
member’s Coogee Diggers Rewards points account.
22. The current point accrual rate is:
a. Food & Beverage – Spend $1.00 and earn 1 points
b. Electronic Gaming Machines – Turnover of $6.00 earns 1 point
23. Coogee Diggers Rewards points have no cash value and are redeemable at a rate
determined by Coogee Diggers Club.
24. The current redemption rate is – 100 points = $1.00.
25. Points awarded as a prize in a promotion are not deemed as points earned.
26. Minimum Coogee Diggers Rewards points redemption for Gift Vouchers or Gift Cards if
available to be used at external retailers will be one thousand (1,000) Coogee Diggers
Rewards points, unless otherwise specified.
27. Minimum Coogee Diggers Rewards points redemption for internal use will be one hundred
(100) Coogee Diggers Rewards points, unless otherwise specified.
28. Members are only able to redeem points and or a benefit to the maximum value of 10,000
points in any one transaction.
29. Coogee Diggers Rewards points must be redeemed by the last day in December of each year.
All Coogee Diggers Rewards points will be cleared annually at close of business on the last
day of December each year except for Diamond and Platinum members and any Coogee
Diggers Rewards points that have not been redeemed by this date will be lost, unless
otherwise stated.
PERSONAL IDENTIFICATION NUMBER (PIN)
30. All cards have a personal identification number (PIN) that is four (4) standard digits.
31. It is the member’s responsibility to change the PIN to protect their Coogee Diggers Rewards
points, player account and security.
32. A PIN selected by a member must not be disclosed to another person.
33. If a member has forgotten their PIN, the PIN can be reset by Coogee Diggers Club staff upon
request.
GIFT VOUCHERS OR CARDS ISSUED IN RELATION TO COOGEE DIGGERS REWARDS
34. IF available, gift vouchers or cards can be purchased using Coogee Diggers Rewards points
from Coogee Diggers Club only.
35. No change will be issued. Gift vouchers or cards are non-refundable and not transferable for
cash.
36. Coogee Diggers Club and participating outlets accept no liability for lost, stolen, invalid or
damaged gift vouchers or cards. Once a gift voucher is issued to a member, Coogee Diggers
Club is void of responsibility.
37. Coogee Diggers Club will not replace any gift vouchers or cards that are out of date and thus
invalid. It is the responsibility of the member to check all vouchers at the time of purchase.
TIERS OF REWARDS
38. There are four tiers of rewards being Diamond, Platinum, Gold, and Silver.
39. All members participating in Coogee Diggers Rewards will automatically be placed into the
Silver tier.
Revised February 2025
40. To be eligible for a tier, members are required to earn the number of points required under
Coogee Diggers Rewards within the last six (6) month period (or such other period as Coogee
Diggers Club may specify from time to time). The number of points required to be earned for
each level will be published by Coogee Diggers Club, which may be subject to change at
anytime.
41. Points won or allocated through a promotion are not included in the earned balance of
points and do not contribute to the points required to move to a different tier.
42. Coogee Diggers Club reserves the right to make changes to these terms and conditions at
any time, including to:
a. Create, amend or remove tiers of rewards to which different terms and conditions
apply, including but not limited to, the benefits applicable to each tier and the
method and rates of points accrual and rewards offered to members as part of
Coogee Diggers Rewards.
b. Set and change the number of points required to be earned under Coogee Diggers
Rewards within any period for eligibility to any tier within the program.
TIER MOVEMENT
43. Each member’s tier level will be reviewed on the first day of every month or at Coogee
Diggers Club discretion.
44. Members whose tier levels have changed will be moved to another tier level on or before
the fifth day of the month following the review dates.
45. Unless promoted earlier, members placed into a tier via the level of Coogee Diggers Rewards
point earned at the review period will stay in that tier up to a maximum of three (3) months.
46. If a member fails to renew their membership all benefits and points in relation to Coogee
Diggers Rewards will be forfeited.
47. Any decision in relation to a tier that a member is placed into is at the sole discretion of
Coogee Diggers Club, whose decision will be final.
48. If a member is unable to attend Coogee Diggers Club due to proven unforeseen
circumstances, ie illness or extended leave of absence, Coogee Diggers Club has the
discretion to maintain the member’s tier level.
TIER BENEFITS RULES & EXCLUSIONS
49. Benefits offered by Coogee Diggers Club as part of Coogee Diggers Rewards can be reviewed
and changed by Coogee Diggers Club at any time. Any decision made will be immediate and
final.
50. As participation in all tier levels is open to all members through point earning, special offers
may at times be directed to a specific tier only.
51. Membership benefits and points are non-transferable and may not be brokered, bartered or
sold.
52. Purchases made where members pay the total tender using their Coogee Diggers Rewards
points at bars, catering areas and reception will be awarded the designated discounts as
advertised.
53. The items exempt to these discounts are as follows:
a. Gift vouchers or cards both internal and external
54. Some tiers may be at some time as notified by Club management eligible for a hospitality
account providing an amount each day which may be used to make eligible food and
beverage purchases. A member’s hospitality account will be reset daily based on Coogee
Diggers Club’ daily trading hours.
55. Tier benefits (including beverages suppled under the hospitality account) do not include any
alcoholic beverages, cigarettes and other exempt items as determined by Coogee Diggers
Club.
56. Hospitality account usage may not be used to purchase alcohol or cigarettes.
57. Hospitality accounts are designed for members to enjoy complimentary offering whilst
visiting Coogee Diggers Club therefore, hospitality account usage must not be used to bulk
purchase items intended to be taken off the premises such as
a. packaged items such as bottles of water or soft drink purchased in bulk and
bagged for removal from the venue
b. whole cakes boxed and taken home
c. whole pizzas and other food items taken off the premises with the intention they
will be consumed elsewhere
58. If a member exceeds their daily allowance in one or more transactions the remainder of the
payment must be paid for by them either by points or in cash – goodwill transactions are not
permitted to “top up” daily hospitality accounts unless approved by the Gaming Floor
Manager.
59. Hospitality accounts reset daily and do not carry over or accumulate.
60. Members are not permitted to purchase items in advance such as ordering things today to
be held and collected tomorrow using their hospitality account.
61. Hospitality account usage is non-transferable and can only be used by the member who is
pictured on the membership card.
62. Members can use their hospitality accounts to purchase items for family or friends whilst on
the premises with such family or friends and within reason for example (but not limited to):
a. A husband and wife are together, and both order a coffee and a slice of cake each
to consume while on the premises using the one hospitality account to pay for the
coffee and cake.
b. A member organises a celebration or group dinner in one of the club’s dining
spaces then they would be eligible to purchase a whole cake with the hospitality
account to be consumed on the premises by their group.
c. A member comes to dine in one of the dining spaces with a friend and uses the
allowance to purchase 2 meals to be consumed on the premises, the remainder of
the purchase price can be paid for in cash or by points.
63. Under no circumstances are food items or non-alcoholic beverages to be ordered by phone
and packaged, then delivered to members in their vehicles to take away.
64. Hospitality account usage cannot be used to purchase Coogee Diggers Club merchandise or
Coogee Diggers Club gift cards.
65. Exempt items can be updated at any time by Coogee Diggers Club and will have immediate
effect. Information on exempt items is available from the main reception at Coogee Diggers
Club.
TERMINATION OF COOGEE DIGGERS REWARDS PROGRAM
66. Coogee Diggers Club may suspend or terminate the operation of Coogee Diggers Rewards at
any item without notice.
67. Coogee Diggers Club will notify members in writing upon termination of Coogee Diggers
Rewards.
68. In the event that Coogee Diggers Rewards is terminated, members will be afforded thirty
(30) days from the date of notification to redeem any outstanding points.
69. If members allow their membership to expire the Coogee Diggers rewards points will be
forfeited 30 days after the date of membership expiry.
70. If membership is cancelled after a disciplinary hearing, all accrued Coogee Diggers Rewards
points will be forfeited immediately.
71. Any member of Coogee Diggers Club who is suspended or enters a self-exclusion scheme
with Coogee Diggers Club, will have their Coogee Diggers Rewards points frozen until their
suspension/exclusion is lifted, or until points expire on the last day of December or
whichever is sooner.
72. Coogee Diggers Club reserves the rights to amend these terms and conditions at any time
without notice.
73. Nothing in these terms and conditions shall be interpreted as excluding or restricting any
liability of Coogee Diggers Club that is non-excludable by law and shall be read subject to the
provisions of the Competition and Consumer Act 2010 and any other similar State or
Territory legislation which cannot be lawfully excluded. These conditions shall otherwise
have the maximum effect permitted by law.
74. Player Activity Statements are available from the Club on request.
75. A member may at any time withdraw his or her consent to participating in Coogee Diggers
Rewards.
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